Privacy Policy

Last updated: July 28, 2026

1. What We Collect

Account information: email address, and any name you provide
Roadmap intake information: profession, country trained, target province, years of experience, any additional context you provide
Uploaded documents: transcripts, diplomas, licenses, or other credential documents you choose to upload for gap analysis
Payment information: processed directly by Stripe, our payment processor — we do not store your full card details ourselves
Usage data: basic technical logs (login activity, feature usage) to operate and improve the service

2. How We Use Your Information

To generate your personalized roadmap and gap analysis
To send you your results, Tracker-related reminders when available, and important account or regulatory update notifications
To process payments via Stripe
To improve our service and troubleshoot issues

3. How We Store and Protect Your Information

Data is stored using database and file storage, with industry-standard security practices.
Uploaded documents are stored securely and are not shared with any third party.
We do not sell your personal information to third parties.

4. Document Retention and Deletion

Uploaded documents are retained for 90 days after upload, after which they are automatically and permanently deleted from our storage, unless you request earlier deletion.
You can request deletion of your account and all associated data at any time from your account settings, or by contacting support@pathwyse.ca.

5. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for further processing (though this may limit your ability to use the service)

To exercise any of these rights, use the data export/deletion tools in your account settings, or contact support@pathwyse.ca.

6. Cookies

We use essential cookies for authentication, account sessions, and administration security. We also use the Meta Pixel to measure page visits, successful form submissions, checkout activity, and purchases. Meta may set or read cookies or similar identifiers when the Pixel loads. We do not include names, email addresses, phone numbers, uploaded documents, immigration information, professional credentials, or health-related information in Pixel event parameters.

Pathwyse does not currently provide a separate marketing-cookie consent control. Visitors who block third-party scripts or cookies may prevent the Pixel from operating. We will review consent requirements as our services and geographic reach evolve.

7. Children's Privacy

This service is not directed at, and should not be used by, anyone under the age of 18.

10. Changes to This Policy

Saved-progress and purchase reminder emails

If you begin a province comparison or licensing roadmap and do not complete your purchase, Pathwyse may use your email address to send saved-progress reminders only where you have explicitly chosen to receive them. These reminders may contain information about returning to your results or completing a roadmap purchase. You can unsubscribe at any time using the link included in every reminder. Unsubscribing does not affect essential service, payment, security, or account emails.

We record when and where reminder consent was provided so that we can respect and demonstrate your communication preferences. We stop the reminder sequence when you purchase, unsubscribe, or when the sequence is complete.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the site.

11. Contact

Questions about this Privacy Policy or your data: support@pathwyse.ca